Diploma of Hospitality Management

The hospitality, events and tourism industry offers exciting global opportunities for successful graduates of this qualification.

The Diploma of Hospitality Management has a strong focus on management skills such as planning and execution with a service-oriented approach as which applies to hotels and resorts world wide.

The Diploma integrates a range of nationally registered vocational units (training package). Students are also able to enjoy the practical classes in our many commercial kitchen training facilities, as well as in our partner hotels such as Rendezvous Hotels and Travelodge.

Through face to face training and industry placements, students become familiar with the practicalities of the hospitality industry from food and beverage services, event management to the strategic management of hotels, resorts and restaurants. Students will learn a range of hospitality skills, how to plan and control a range of hospitality products, control and order stock, promote product and services to customers, maintain the standards of hospitality premises and outlets, maintain business compliance within legislative requirements, develop and manage financial budgets and develop operational plans.

• Flight Attendant
• Banquet or Function Manager
• Front Office Manager
• Food and Beverage Outlet Manager
• Club Manager
• Sales and Marketing Executive
• Motel / Hotel Manager
• Restaurant Manager
• Restaurant Owner and Operator
• A wide range of supervisory positions within the hospitality and tourism industries

• Manage customer service
• Manage finances within a budget
• Lead and manage people
• Control and order stock
• Establish and conduct business relationships
• Coordinate events and functions

• Workplace hygiene practices
• Work health and safety practices
• Work effectively with others
• Hospitality trends and industry update
• Serve food and beverage
• Barista coffee making
• First Aid Training

• Coach others in job skills
• Monitor work operation
• Quality customer service
• Leadership skills
• Stock control

• Compliance within the legal framework
• Hospitality Budgeting and rostering
• Establish business relationships
• Manage operational plan
• Human resources management
• Business management

RPL is available to anyone who has experience working in a commercial kitchen.

RPL:

• provides an alternative pathway to achieving a qualification without course attendance
• is a consultative process between with the candidate and the assessor to determine whether the candidate has acquired the requisite learning, skills and knowledge to demonstrate that they have achieved the required learning outcomes or performance criteria of the course or qualification, for which the candidate is seeking
• identifies where appropriate additional learning experiences or training gaps are needed to achieve the course or qualification
• is the conduct of an assessment to confirm competency.

APSI has developed a process that promotes holistic and task-based assessment. It focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify the process of recognising competency.

Prior to RPL, information is provided to the candidate on the assessment process. Specific advice is given to each candidate on how they can demonstrate their competence and what documentary evidence is required to support their application. Each industry has unique documents that can provide evidence of experience and competence.

The candidate is required to provide adequate information prior to, throughout and after a training and assessment experience. The assessor, in this process, needs to be fully aware of the needs of the candidate and help them identify relevant workplace personnel who can confirm the candidate's competency.

The focus of the APSI streamlined holistic assessment process is to focus on demonstrated skills and knowledge and not to rely purely on documentary evidence as the main source of evidence.

Some examples of documentary evidence that can support the process include:

• licences such as First Aid, RSA
• CV or work history with details of job role and responsibilities
• previous qualifications from overseas and Australia
• certificates and records of results or assessments completed with other RTO's
• photographs of work undertaken
• samples of related project work
• diaries of tasks performed
• task sheets/job sheets/logbooks
• site training records
• pay slips / employment contracts / job descriptions
• memberships of relevant professional associations
• references/letters/third party reports from previous employers/supervisors
• industry awards
• performance appraisals