Certificate III in Hospitality

The Certificate III in Hospitality is tailored for individuals seeking to enter or advance within the vibrant hospitality industry of Western Australia. Whether you're looking to kickstart your career or return to the field, this skill set provides an ideal foundation.

With WA boasting a diverse hospitality landscape, including bars, cafes, restaurants, hotels, and resorts, there's ample opportunity for both entry-level positions and career progression. This qualification equips learners with essential skills and knowledge required for success in this dynamic sector.

Throughout the course, students will master a range of competencies essential for hospitality roles. This includes sourcing and utilizing information on the hospitality industry, working effectively in hospitality service, providing exceptional service to customers, demonstrating social and cultural sensitivity, coaching others in job skills, and participating in safe work practices.

Moreover, the curriculum encompasses vital aspects of responsible service of alcohol (RSA), barista skills using commercial machines, effective communication techniques, and food safety protocols. By completing this qualification, individuals will be well-prepared to thrive in various hospitality settings, meeting industry standards and ensuring customer satisfaction.

RPL is available to anyone who has experience working in a commercial kitchen.

RPL:

• provides an alternative pathway to achieving a qualification without course attendance
• is a consultative process between with the candidate and the assessor to determine whether the candidate has acquired the requisite learning, skills and knowledge to demonstrate that they have achieved the required learning outcomes or performance criteria of the course or qualification, for which the candidate is seeking
• identifies where appropriate additional learning experiences or training gaps are needed to achieve the course or qualification
• is the conduct of an assessment to confirm competency.

APSI has developed a process that promotes holistic and task-based assessment. It focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify the process of recognising competency.

Prior to RPL, information is provided to the candidate on the assessment process. Specific advice is given to each candidate on how they can demonstrate their competence and what documentary evidence is required to support their application. Each industry has unique documents that can provide evidence of experience and competence.

The candidate is required to provide adequate information prior to, throughout and after a training and assessment experience. The assessor, in this process, needs to be fully aware of the needs of the candidate and help them identify relevant workplace personnel who can confirm the candidate's competency.

The focus of the APSI streamlined holistic assessment process is to focus on demonstrated skills and knowledge and not to rely purely on documentary evidence as the main source of evidence.

Some examples of documentary evidence that can support the process include:

• licences such as First Aid, RSA
• CV or work history with details of job role and responsibilities
• previous qualifications from overseas and Australia
• certificates and records of results or assessments completed with other RTO's
• photographs of work undertaken
• samples of related project work
• diaries of tasks performed
• task sheets/job sheets/logbooks
• site training records
• pay slips / employment contracts / job descriptions
• memberships of relevant professional associations
• references/letters/third party reports from previous employers/supervisors
• industry awards
• performance appraisals