Key TopicsModule 1: Cloud computing
- Define cloud computing.
- Describe the shared responsibility model.
- Define cloud models, including public, private, and hybrid.
- Identify appropriate use cases for each cloud model.
- Describe the consumption-based model.
- Compare cloud pricing models.
Module 2: Benefits of using cloud services
- Describe the benefits of high availability and scalability in the cloud.
- Describe the benefits of reliability and predictability in the cloud.
- Describe the benefits of security and governance in the cloud.
- Describe the benefits of manageability in the cloud.
Module 3: Cloud service types
- Describe Infrastructure as a Service (IaaS).
- Describe Platform as a Service (PaaS).
- Describe Software as a Service (SaaS).
- Identify appropriate use cases for each cloud service (IaaS, PaaS, SaaS)
Module 4: What is Microsoft 365
- Describe Office 365, Microsoft 365, and Windows 365
- Describe how Microsoft 365 empowers workers for hybrid and flexible work
- Create a Microsoft 365 trial organization
Module 5: Productivity solutions of Microsoft 365
- Describe how the capabilities of Microsoft 365 can boost productivity
- Describe how Microsoft 365 Apps help people craft compelling content in real time
- Describe how the capabilities of the work management tools optimize operations
- Describe additional Microsoft 365 productivity apps
Module 6: Collaboration solutions of Microsoft 365
- Describe how the collaboration tools of Microsoft 365 promote synergy in the workplace
- Describe how Microsoft Teams helps boost teamwork
- Describe how Microsoft Viva helps organizations create thriving work cultures
- Describe how Yammer communities can help foster connections within your organization
Module 7: Endpoint modernisation, management concepts and deployment options of Microsoft 365:
- Describe the endpoint modern management capabilities of Microsoft 365
- Describe the differences between Windows 365 and Azure Virtual Desktop
- Describe the deployment and release models for Windows-as-a-Service
- Describe the deployment methods and update channels for Microsoft 365 Apps
Module 8: Analytics capabilities of Microsoft 365
- Describe how Viva Insights helps people and organizations work smarter and achieve balance
- Describe the capabilities of the Microsoft 365 admin center and user portal
- Describe the reports available in the Microsoft 365 admin center and other admin centers
Module 9: Services and identity types of Azure AD
- Describe what Azure AD does.
- Describe the types of identities Azure AD supports.
Module 10: Access management capabilities of Azure AD
- Describe Conditional Access in Azure AD.
- Describe the benefits of Azure AD roles and role-based access control
Module 11: Threat protection with Microsoft 365 Defender
- Describe the Microsoft 365 Defender service.
- Describe how Microsoft 365 Defender provides integrated protection against sophisticated attacks.
- Describe and explore the Microsoft 365 Defender portal.
Module 12: Security capabilities of Microsoft Sentinel
- Describe the security concepts for SIEM and SOAR.
- Describe how Microsoft Sentinel provides integrated threat management.
- Describe the pricing models of Microsoft Sentinel.
Module 13: Compliance management capabilities of Microsoft Purview
- Describe the Microsoft Purview compliance portal.
- Describe Compliance Manager.
- Describe the use and benefits of compliance score.
Module 14: Service Trust Portal and Privacy at Microsoft
- Describe the offerings of the Service Trust Portal.
- Describe Microsoft's Privacy principles.
- Describe Microsoft Priva
Module 15: Microsoft 365 pricing, licensing, and billing options
- Describe the pricing models available for Microsoft Cloud services
- Describe billing management features such as billing frequency and methods of payment
- Describe the differences between base licensing and add-on licensing
Module 16: Support offerings for Microsoft 365 services
- Describe the support offerings available for Microsoft 365 and how to create a support request
- Describe service level agreement (SLA) concepts
- Identify how to track service health through the Microsoft 365 admin center
- Describe how organizations can provide feedback on Microsoft 365 products and services
