Certificate III in Customer Engagement (Local Students ONLY)

When it comes to providing quality customer engagement to your target audiences, it all comes down to knowing and implementing the correct techniques. Building upon your skills you have already acquired from previous work experience and/or our Certificate II in Customer Engagement, you will learn in this course how to develop product and service knowledge in an engaging manner, how to manage stress in the workplace, as well as being able to provide strong leadership within a team.

After completion of this course you may gain employment in the following job roles:

• Call Centre Operator
• Customer Services Officer
• Information Services Officer
• Telemarketer

*Please note this course is only offered via work-based learning (traineeships), RPL, distance learning and online assessment.