Diploma of Community Services

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, coordinating and/or delivering of personcentered services to individuals, groups, and communities.

At this level, workers have specialized skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.

This course includes a work placement of 200 hours to be completed within the course duration.

• Developing and enhancing existing knowledge and skills in direct service work and client support in residential and community settings
• Developing skills to plan and deliver programs and services that meet various needs of individuals and families in a leadership capacity
• Developing and implementing policies, procedures, and practice required for effective case management
• Developing aspects of holistic approach to client needs

• Community services worker
• Case manager
• Family support worker
• Client services manager
• Community development officer
• Service manager and/or program coordinator