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Murdoch University

  • 37% international / 63% domestic

Graduate Diploma in Design Thinking and Service Innovation

  • Graduate Diploma

Take a human-centred approach to innovation by rethinking product and service experiences with the customer in mind.

Key details

Degree Type
Graduate Diploma
Duration
1 year full-time
Course Code
G1084, 099060C
Domestic Fees
$33,000 total
International Fees
$33,000 total

About this course

Overview

Design thinking and service innovation is applied within various sectors to deal with complex business and societal issues, with many corporations crediting the practice with the successful development and innovation of their products, services and business models.

In this course, you will employ human-centred and co-design methods to reframe, employ insights and evaluate complex commercial and social service issues for improved consumer or user experiences. You will also apply practical skill sets by developing, prototyping and implementing the outcomes of these creative approaches through a face-to-face real-world client project as part of the course. This approach to learning sees students like Nina level up their career in a world where creative thinking is valuable currency.

This course will increase and update the skill set of graduates and current professionals of business, community development, engineering, graphic design, health services, information technology, marketing, strategic communications and sustainable development.

3 reasons to study Design Thinking and Service Innovation at Murdoch

  1. This course has been developed with key industry collaboration to provide realistic insight into how creative approaches are used to generate innovative products and services around the world.
  2. Select two elective units in topics such as web strategy and planning, community development or organisational change to further tailor your Graduate Diploma to level up in your industry or try out a new career route.
  3. Be supported throughout your studies by passionate tutors with industry relevant experience.

Develop your skills

Build the knowledge and skills you need to meet your career or study goals. Here are some of the things you'll learn:

  • Design thinking and service innovation processes, including researching, prototyping and evaluating service systems for complex commercial and social problems
  • The role of human-centred design in cultural communication and the influence of market requirements, stakeholder perspective and user experience
  • Adaptability in the context successful production and implementation of innovative products and services

Your future career

Design thinking and service innovation principles can be used across multiple sectors including commercial business, resources, creative design and even the public sector. Use your studies to take the next step into a leadership position, or forge a new career in an area of your choosing. Careers could include:

  • User Experience Designer Brand Strategist
  • Product Designer
  • Innovation Lead
  • Design Researcher

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Entry requirements

Entry requirements

Select which option best describes your path to university :

Higher Education

You have completed university study in Australia, including a bridging or enabling course.

Recent Secondary Education

You are finishing high school this year or have done so in the last two years.

Vocational Education & Training

You have completed an apprenticeship or a VET course at TAFE or another private training provider.

Work & Life Experience

You have completed an aptitude test or spent time away from study for work.
Means of admission Minimum academic requirement Minimum English requirement
University study
Successful completion of 2 units at an Australian University or Open Universities Australia (OUA).
Successful completion of 2 units at an Australian University or Open Universities Australia (OUA).
Murdoch Institute of Technology (MIT) courses

Successful completion of one of the following:

  • Murdoch University Preparation Course with a minimum of 50% in every subject
  • MUPC (1 Trimester)
  • Foundation Studies Course with a minimum of 50% in every subject.

Successful completion of one of the following:

  • Murdoch University Preparation Course
  • Introduction to Academic Communication unit
  • Foundation Studies Course with a minimum of 50% in every subject.
Creative Portfolio

Successful Portfolio application as assessed by the Academic Chair of the course. Find out more

Scaled mark of 50 or higher in one of the following:

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

or interstate equivalent, or a STAT Written English score of 140 or higher.
University study
Minimum academic requirement
Successful completion of 2 units at an Australian University or Open Universities Australia (OUA).
Minimum English requirement
Successful completion of 2 units at an Australian University or Open Universities Australia (OUA).
Murdoch Institute of Technology (MIT) courses
Minimum academic requirement

Successful completion of one of the following:

  • Murdoch University Preparation Course with a minimum of 50% in every subject
  • MUPC (1 Trimester)
  • Foundation Studies Course with a minimum of 50% in every subject.
Minimum English requirement

Successful completion of one of the following:

  • Murdoch University Preparation Course
  • Introduction to Academic Communication unit
  • Foundation Studies Course with a minimum of 50% in every subject.
Creative Portfolio
Minimum academic requirement

Successful Portfolio application as assessed by the Academic Chair of the course. Find out more
Minimum English requirement

Scaled mark of 50 or higher in one of the following:

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

or interstate equivalent, or a STAT Written English score of 140 or higher.
Means of admission Minimum academic requirement Minimum English requirement
GCE A Levels

Aggregate of 6 points from:
  • A maximum of the best three A-level subjects; OR
  • A combination of A-level and AS-level subjects

At least two A-level subjects are included in the calculation

AS-level subject attempted at A-level is not eligible to be included

A-level grades (A*=6, A=5, B=4, C=3, D=2, E=1)

AS-level grades (A=2.5, B=2, C=1.5, D=1, E=0.5)

A Levels: D in one of the following:

  • English Language
  • English Literature
  • Knowledge and Inquiry.

AS Level: C in one of the following:

  • English Language
  • English Literature

Knowledge and Inquiry.
Extenuating circumstances

We'll consider applications from prospective students whose education has been compromised due to genuine hardship, resulting in them falling short of entry requirements for an undergraduate course. Find out more.
Case-by-case assessment.
Portfolio entry

For Creative Media, Arts and Design and Communications courses

A successful portfolio application that demonstrates relevant aptitude and ability in a related learning area. Find out more about the Portfolio Entry Pathway.
Minimum Selection Rank (WA/ACT/NSW/NT/SA/TAS/VIC)
70

Scaled mark of 50 or higher in one of the following (or interstate equivalent):

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

Or a STAT Written English score of 140 or higher.

Or evidence of completing year 11 and 12 in Australia at any Level (Domestic applicants only).
Western Australian Universities Foundation Program (WAUFP)
CPS 54 or higher.
50% in English Language and Australian Cultural Studies (ELACS).
International Baccalaureate (IB) Diploma
Total score of 24 or higher.

Higher level (HL): 3 or better.

Standard Level (SL): 4 or better.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).
VET course studied at school
Successful completion of a Certificate IV or higher.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Scaled mark of 50 or higher in one of the following:

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

or a STAT Written English score of 140 or higher.
Overseas Year 12
Please refer to the information under the country of study.
Please refer to the information under the country of study.
Queensland Certificate of Education (QCE)
Overall Position (OP) of 13 or lower.

Sound Achievement (4) or better in a Queensland Studies Authority approved subject of one of the following:

  • English
  • English Extension (Literature)
  • English for ESL Learners.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).
GCE A Levels
Minimum academic requirement

Aggregate of 6 points from:
  • A maximum of the best three A-level subjects; OR
  • A combination of A-level and AS-level subjects

At least two A-level subjects are included in the calculation

AS-level subject attempted at A-level is not eligible to be included

A-level grades (A*=6, A=5, B=4, C=3, D=2, E=1)

AS-level grades (A=2.5, B=2, C=1.5, D=1, E=0.5)
Minimum English requirement

A Levels: D in one of the following:

  • English Language
  • English Literature
  • Knowledge and Inquiry.

AS Level: C in one of the following:

  • English Language
  • English Literature

Knowledge and Inquiry.
Extenuating circumstances
Minimum academic requirement

We'll consider applications from prospective students whose education has been compromised due to genuine hardship, resulting in them falling short of entry requirements for an undergraduate course. Find out more.
Minimum English requirement
Case-by-case assessment.
Portfolio entry
Minimum academic requirement

For Creative Media, Arts and Design and Communications courses

A successful portfolio application that demonstrates relevant aptitude and ability in a related learning area. Find out more about the Portfolio Entry Pathway.
Minimum Selection Rank (WA/ACT/NSW/NT/SA/TAS/VIC)
Minimum academic requirement
70
Minimum English requirement

Scaled mark of 50 or higher in one of the following (or interstate equivalent):

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

Or a STAT Written English score of 140 or higher.

Or evidence of completing year 11 and 12 in Australia at any Level (Domestic applicants only).
Western Australian Universities Foundation Program (WAUFP)
Minimum academic requirement
CPS 54 or higher.
Minimum English requirement
50% in English Language and Australian Cultural Studies (ELACS).
International Baccalaureate (IB) Diploma
Minimum academic requirement
Total score of 24 or higher.
Minimum English requirement

Higher level (HL): 3 or better.

Standard Level (SL): 4 or better.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).
VET course studied at school
Minimum academic requirement
Successful completion of a Certificate IV or higher.
Minimum English requirement

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Scaled mark of 50 or higher in one of the following:

  • English ATAR
  • Literature ATAR
  • English as an Additional Dialect (EALD) ATAR

or a STAT Written English score of 140 or higher.
Overseas Year 12
Minimum academic requirement
Please refer to the information under the country of study.
Minimum English requirement
Please refer to the information under the country of study.
Queensland Certificate of Education (QCE)
Minimum academic requirement
Overall Position (OP) of 13 or lower.
Minimum English requirement

Sound Achievement (4) or better in a Queensland Studies Authority approved subject of one of the following:

  • English
  • English Extension (Literature)
  • English for ESL Learners.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only)

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).
Means of admission Minimum academic requirement Minimum English requirement
Certificate IV AQF level 4
Successful completion of a Certificate IV.
Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only), OR

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only), OR

STAT Written English score of 140 or higher (145 if prior to May 2010).
Diploma or Advanced Diploma AQF level 5-6
Successful completion of a Diploma or Advanced Diploma.
Successful completion of a Diploma or Advanced Diploma.
Certificate IV AQF level 4
Minimum academic requirement
Successful completion of a Certificate IV.

Minimum English requirement

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only), OR

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only), OR

STAT Written English score of 140 or higher (145 if prior to May 2010).
Diploma or Advanced Diploma AQF level 5-6

Minimum academic requirement

Successful completion of a Diploma or Advanced Diploma.

Minimum English requirement

Successful completion of a Diploma or Advanced Diploma.
Means of admission Minimum academic requirement Minimum English requirement
Mature Age Pathway (MAP)

MAP involves an interview and a portfolio submission to be assessed by the Academic Chair of the course. Admission is based on relevant work and life experience. Applicants must also meet the English Language Competency requirements for the course. Email us for more information.

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only).

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Must be met according to the respective courses standard ELC requirements, STAT Written English 140, etc.
Special Tertiary Admissions Test (STAT)
Multiple Choice score of 135 (145 if taken prior to May 2010).

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only).

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Written English Score of 140 (145 if taken prior to May 2010).
Portfolio entry

For Creative Media, Arts and Design and Communications courses

A successful portfolio application that demonstrates relevant aptitude and ability in a related learning area. Find out more about the Portfolio Entry Pathway.
Mature Age Pathway (MAP)

Minimum academic requirement

MAP involves an interview and a portfolio submission to be assessed by the Academic Chair of the course. Admission is based on relevant work and life experience. Applicants must also meet the English Language Competency requirements for the course. Email us for more information.

Minimum English requirement

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only).

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Must be met according to the respective courses standard ELC requirements, STAT Written English 140, etc.
Special Tertiary Admissions Test (STAT)

Minimum academic requirement

Multiple Choice score of 135 (145 if taken prior to May 2010).

Minimum English requirement

Evidence of completing year 11 and 12 in Australia at any Level (Domestic Applicants Only).

Evidence of completing a minimum of 2 years of studies at TAFE or an RTO (Domestic Applicants Only).

Written English Score of 140 (145 if taken prior to May 2010).
Portfolio entry

Minimum academic requirement

For Creative Media, Arts and Design and Communications courses

A successful portfolio application that demonstrates relevant aptitude and ability in a related learning area. Find out more about the Portfolio Entry Pathway.
As per normal postgraduate admission requirements
English Requirements

You must meet a minimum standard in English to study at Murdoch, which for most courses can be demonstrated by providing evidence that you have completed Year 11 and 12 in Australia at any level if you are a domestic student, or through either English proficiency tests, university preparation courses, English language courses, previous tertiary study or vocational education.

Other Requirements Required units begin in Semester 1. Students that enrol in S2 should consider enrolling in GRD508 Innovation Development, plus up to two Specified Electives available in S2.
Advanced Standing

Everyone has a different path to university so if you've already completed formal or informal learning, you could receive advanced standing. Also known as recognition of prior learning, advanced standing can reduce the amount of study needed to complete your degree by giving you credit for certain units.

Formal learning can include previous study in higher education vocational education or adult and community education. Informal learning can include on the job learning, various kinds of work and life experience.

Find out more

This information applies to courses offered at our Australian campuses only. Courses offered at our Dubai and Singapore campuses or delivered by Open Universities Australia may have different requirements.

Advanced Standing

Everyone has a different path to university so if you've already completed formal or informal learning, you could receive advanced standing. Also known as recognition of prior learning, advanced standing can reduce the amount of study needed to complete your degree by giving you credit for certain units.

Formal learning can include previous study in higher education vocational education or adult and community education. Informal learning can include on the job learning, various kinds of work and life experience.

Find out more

This information applies to courses offered at our Australian campuses only. Courses offered at our Dubai and Singapore campuses or delivered by Open Universities Australia may have different requirements.

Progress to fees and scholarships

Study locations

Perth

How to apply

How to apply

Please indicate above whether you're a domestic or international student intending to study at a Western Australian campus.

Your document checklist

Ready to apply? Before you start, make sure you have all the following documentation ready for a quick application.

Compulsory documents

Evidence that you meet Academic entry and English language requirements such as:

  • Official Academic Transcripts and Certificates of Completion (of your highest academic study)
  • Evidence of meeting the minimum English language requirements

Recommended documents (if applicable)

  1. Most recent Curriculum Vitae if applying using professional experience
  2. Change of name documentation
  3. Marriage certificate
  4. Unit outlines if applying for Advanced Standing

Your document checklist

Ready to apply? Before you start, make sure you have all the following documentation ready for a quick application.

Compulsory documents

  1. Evidence that you meet Academic entry and English language requirements such as:
    • Official Academic Transcripts and Certificates of Completion (of your highest academic study) both original and English translated versions.
    • Evidence of meeting the minimum English language requirements
  2. GTE documents (if applicable) - Check the GTE requirements page for further information
    • GTE Form 2
    • Personal Statement (SOP)
    • Up to date Curriculum Vitae
  3. A copy of your Passport

Recommended documents

  1. Most recent Curriculum Vitae if applying using professional experience
  2. A copy of your visa documents (if available)
  3. A copy of any past visa rejection documents (if applicable)
  4. Packaged offer letter (if applicable)
  5. Sponsorship documents if you study will be sponsored
  6. Unit outlines if applying for Advanced Standing

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