Diploma of Community Services (Case Management)

The Diploma of Community Services (Case Management) is ideal for gaining the necessary skill sets for a profession in the Community Services sector. You can become an advocate in areas such as family welfare, community health, employment services and disability services. The responsibilities of Case Managers are diverse in nature but generally include duties such as the implementation of service programs, the evaluation and assessment of client needs, and coordinating referral processes. Students may undertake this course as an entry pathway into the care/ support industry. Our course is directed towards developing multi-skilled workers who can communicate effectively and advocate on behalf of clients, employ counselling techniques, work one-on-one and in groups, apply all aspects of case management, including complex assessment and referral, implement community development strategies, understand the impacts of sociological factors on clients and case management techniques.

Assessment strategies are implemented for collecting evidence and making judgements about whether competency has been achieved by the learner.

The assessments confirm whether an individual can perform to the standards expected in the workplace, as expressed in the relevant endorsed unit of competency.

Assessment tools used include :

• Theory Assessments (TA)
• Knowledge Based Assessments (KBA)
• Simulation Based Assessments (SBA)
• Professional Experience Placement (PEP) Book

Unit code Unit Name CHCDIV003 Manage and promote diversity BSBPMG522 Undertake project work CHCMGT005 Facilitate workplace debriefing and support processes CHCPRP003 Reflect on and improve own professional practice CHCLEG003 Manage legal and ethical compliance HLTWHS004 Manage work health and safety CHCCOM003 Develop workplace communication strategies CHCCCS007 Develop and implement service programs CHCCCS004 Assess co-existing needs CHCCDE012 Work within organisation and government structures to enable community development outcomes CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSM004 Coordinate complex case requirements CHCCSM005 Develop, facilitate and review all aspects of case management CHCCSM006 Provide case management supervision CHCDEV001 Confirm client developmental status CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is about the skills and knowledge you’ve gained through work and life experiences, no matter how, when or where the learning occurred. We acknowledge your previous achievement of competencies or learning outcomes that may count towards your qualification. RPL acknowledges that people learn in many different ways and that learning may have been obtained through:

• Formal learning – which takes place within an institution, such as in a school system, college or at TAFE, and is formally recognised with grades, diplomas or certificates;
• Informal learning – occurs in a variety of places, such as at home, work, and through daily interactions and relationships with members of society;
• Non-formal learning – you had a formal learning environment, but is not formally recognised within a curriculum or syllabus framework (e.g. from workshops, short courses, seminars, community or interest-based courses, conferences);
• A mix of the above.

This recognition process is evidenced in accordance with the Australian Qualifications Framework (AQF) and could provide you with a full or partial qualification and avoid duplication of training. You may be able to complete your course faster through recognition of your previous study, work skills and past experience as credits towards completion of your course. Some of our courses also have recognised study pathways, making learning more accessible. Applications for RPL can be made prior to enrolling.